Clinidiary

Practice management software, built inside a physio clinic.

The diary, clinical notes, invoicing, claims and online booking in one place. Made in a working Adelaide practice and used on real patients every day, so the awkward parts of running a clinic were fixed before they reached you.

Try the demo Start free

Free for the first six months. No credit or debit card required, no lock-in. The demo needs no signup at all.

The Clinidiary diary for Friday 9 October: three practitioners' columns side by side, appointments coloured by funding type such as CTP, NDIS, DVA and Medicare, a lunch break across all three, a waiting-list count and a clock-on button.
The diary. A test clinic with invented patients — the real thing otherwise.
  • Used every day in a real clinicWritten and run at UpPlus Physiotherapy in Adelaide, on real patients.
  • Records stay in AustraliaHosted in Sydney, with an audit trail on every record and passkey sign-in.
  • Six months freeThe whole workspace, every feature. Then a paid plan, with the price told before it is charged.
What it does

Everything a clinic does in a day, one click away

Nine things down the side of the screen: Dashboard, Diary, Patients, Directory, Accounts, Communication, Reports, My time and Manage. Nothing is three menus deep, and a new receptionist is useful by lunchtime.

Diary and online booking

Every practitioner and every site, on one diary

Day, week or month, by room or by person. Patients book online and the time is held while they type; a waiting list refills cancellations without a phone call.

  • Online booking with a link for each clinic, and rules on what may be booked
  • A waiting list that fills cancellations
  • Classes with a roll, and rosters, leave and closed time
  • Arrived, note, invoice, paid — marked on the booking, so the room sees it without being told
Everything in the diary
The Clinidiary dashboard: appointments today, who is in the clinic, expected billing and today's list, beside a 'needs your attention' column of timesheets to approve, leave requests, notes to write and patient forms to review.
Clinical notes

Notes that save as you type and lock once signed

Templates for the initial assessment, SOAP notes, discharge summaries and telehealth. A note keeps a copy if the connection drops, and a correction after signing is kept as an addendum, never an edit.

  • Forms sent online, or printed on your letterhead for the patient who prefers paper
  • Outcome measures tracked over time, and goals on the case
  • Letters, referrals and plans on the record, addressed to the patient's own doctors first
  • Duplicate patients found and merged
What is in the record
A patient's clinical notes in Clinidiary: note templates for assessment, discharge, telehealth and treatment on the left, and a SOAP note in draft on the right with subjective, objective, assessment and plan sections.
Invoicing, payments and claims

Money that cannot quietly move

An issued invoice never changes; a correction is a credit note underneath it. A funder is modelled as what it is, not as a discount on a private fee: Medicare EPC, WorkCover, NDIS, DVA, CTP and the health funds.

  • Split billing — the fund first, and the gap fills itself
  • EPC session counting, WorkCover claim numbers, NDIS support items, DVA and CTP
  • Packs, credits, discounts and stock at the same counter, GST handled per line
  • Day end that lists the third-party visits still to be billed
How billing holds up
Clinidiary's Accounts screen: taken today, outstanding and seen-but-not-billed totals, then a list of invoices showing who pays — WorkCover, CTP, NDIS, private — their status and a Take payment button on each.
Communication

The phone answers, the reminders go out, the replies land in one inbox

Reminders and recalls by SMS, with replies in a shared inbox rather than somebody's pocket. An AI receptionist takes the calls nobody is free to take, checks the real diary and books; unsure of a name or a date, she asks, or takes a message.

  • Two-way SMS on the patient's record, not a separate app
  • Reminders and recalls you set once
  • Call recordings and transcripts, and rules on what the receptionist may book
  • Email with copies — a letter or invoice to the patient and their doctor in one send
How the phone works
Clinidiary's Communication screen: one inbox of SMS conversations with patients, with the views All, Needs reply, Sent and Today, and a search box.
Running the practice

Any period's performance on one screen

Takings, visits and uncompleted notes by clinic and by practitioner, for any period, ready to print on your letterhead. Roles decide who sees the money; timesheets and leave live beside the diary; and an audit trail says who did what.

  • Practitioner scorecards and a print for each therapist
  • Roles and per-permission control — owner, manager, front desk, practitioner
  • Timesheets, hours and leave, with the diary following the sites' opening hours
  • Your data brought in from the software you are leaving
Running a practice
Clinidiary's Performance report for a month: revenue, collected, owed, appointments, patients seen, new patients, no-shows and booked online, with charts of revenue by day and patients seen, a table by clinic, a table by practitioner, and a Print button.
And the rest

The smaller things a clinic still needs

Patient portal

Patients see their upcoming bookings and their invoices in one place, without ringing the desk.

Directory

GPs, specialists, payers and case managers, with provider numbers, and the doctors inside a practice.

Forms, online or on paper

Intake and consent sent before the visit, or printed on your letterhead.

Stock and consumables

Braces, tape and retail sold at the counter and taken off the shelf when the invoice issues.

Letters and templates

Referral and progress letters from templates, with the fields filled from the record.

Statutory paperwork Australia

WorkCover and NDIS forms produced as the regulator's own documents, filled from the case.

Team, hours and leave

Who works where and when, leave requests, and the diary that follows it.

Security and access

Passkeys, two-factor, per-permission roles, and a trail of who did what.

Help built in

A help centre written by the people who built it, and a contact that reaches them.

Why it is different

Built in a clinic that is open

Clinidiary is written inside UpPlus Physiotherapy in Adelaide and used there on real patients every working day. Every part had to survive a Tuesday at the front desk before it was offered to anybody else.

That is the whole argument for the rest of this page: a bug a physiotherapist hits on Monday tends to be fixed by Wednesday, because the person who wrote it has to use it on Thursday.

The clinics running on Clinidiary
UpPlus Physiotherapy

Seaton, South Australia

Runs on Clinidiary
The diary, clinical notes, invoicing, third-party claims and group classes
Relationship
Clinidiary is written inside this practice
Security

Your patients' records stay in Australia

Hosted in Sydney

The server, the database and the backups. Nothing about a patient leaves the country to be stored.

Passkeys and two-factor

Sign in with Face ID, Touch ID or Windows Hello, or a password with a second factor. Changing opening hours or deleting a case asks for the owner.

A trail on every record

Who signed the note, who issued the invoice, who was refused when they tried to delete it. Nothing clinical is ever hard-deleted.

How Clinidiary protects records
Pricing

Free for the first six months

6 months freeThe whole workspace, every feature. No credit or debit card required, no lock-in.

After six months it is a paid plan. You will know the price before you are asked for it, and nothing you have entered is held hostage: your data is yours to export at any time.

Start free Ask about pricing
  • Every practitioner and every site on the one account
  • Diary, notes, invoicing, claims, communication and reports, all of it
  • Your patients and bookings brought in from your current software
  • Help from the people who built it, in the same time zone
  • Leave whenever you like, with your data
Questions

The things people ask before they sign up

Is it only for physiotherapists?
It was built inside a physiotherapy clinic and that is where it is used most, but the diary, notes, invoicing and claims suit any allied health practice: exercise physiology, podiatry, osteopathy, chiropractic, occupational therapy and others.
Where are patient records kept?
In Sydney: the server, the database and the backups. Access is by passkey or password with two-factor, and every record carries an audit trail of who did what and when.
What does it cost?
The first six months are free: the whole workspace, every feature, no credit or debit card required and no lock-in. After that it is a paid plan, and you will know the price before you are asked for it.
Can I bring my patients across from my current software?
Yes. Settings has a data import, and we help with the export from the software you are leaving so the diary and the patient list arrive together.
Does it work on an iPad or a phone?
Yes. It runs in the browser and every screen is laid out for a desktop, an iPad held either way, and a phone, so the diary and a patient's notes are readable in the treatment room.
Is there a version for India?
Yes. clinidiary.in is a separate installation with Indian billing, GST and hosting, for clinics and hospitals in India.

Run your own week through it

Free for six months, the whole workspace. If something is missing, tell us: it is still cheap to change.

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